Q: How long does delivery take?
A: Our products are typically delivered within 15 working days, but please allow up to 20 days. Each pair undergoes thorough inspection before being shipped to ensure perfection. For more details, please visit our “shipping” page.

• Processing time: Approximately 3-5 business days (Monday – Friday).
• Shipping time: Approximately 7-14 business days (Monday – Friday).

Q: Where do your shoes ship from?
A: Our shoes are shipped from our warehouse facility in USA or China after being manufactured according to your specifications.

Q: Do you offer express shipping?
A: Currently, we do not offer express shipping. However, we use the fastest available option as the default for all orders.

Q: What are your return and cancellation policies?
A: We provide a 100% money-back guarantee within 14 days of your order’s arrival, given that the shoes are in brand new and unworn condition. If it has been more than 14 days since your purchase arrived or if you have worn the shoes, we cannot offer a refund or exchange.

• Returns: To be eligible for a return, the item must be in the same condition as received, unworn or unused, with tags and in its original packaging. You will need the receipt or proof of purchase.
• To initiate a return, please contact us at support@bundlamegirl.com.
• If your return is accepted, we will instructions on where to send the package. Returns sent without prior authorization will not be accepted.
• For any return-related queries, please contact us at support@bundlamegirl.com.
• Damaged, defective, or incorrect items should be reported immediately upon receipt so that we can address the issue.

Q: Can I exchange an item?
A: The quickest way to ensure you receive the desired item is to return the one you have. Once the return is accepted, you can make a separate purchase for the new item.

Q: Is there a cooling-off period for European Union orders?
A: Yes, if your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, regardless of reason, provided the item is in the same condition as received, unworn or unused, with tags and in its original packaging. You will need the receipt or proof of purchase.

Q: How are refunds processed?
A: Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at support@bundlamegirl.com.

Q: Can I cancel my order?
A: Yes, you can cancel your order within 48 hours of placing it. However, we cannot accept cancellations beyond this 48-hour window as your order may have already been processed.

Q: Do you provide QC (quality control) pictures?
A: If you would like to receive QC photos of your shoes for approval before shipping, please include a note with your purchase. Please be aware that this process may add 2-3 days to your order time, depending on your response time.

Q: I can’t find a specific model on your website. Can you source it?
A: While we constantly update our website with new models, not all inventory may be immediately available. If you can’t find what you’re looking for, please email us, and we will be happy to assist you.

For inquiries regarding trademark permissions, bundlamegirl.com is an authorized retailer of all brands and models featured on our site. Please contact us at info@bundlamegirl.com for more information.